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Hospital Management, Operations and Consultancy

This flexible and open-ended service supports up-grades of established Institutions or new Projects, from the early planning stage onwards. Management is available for all phases of construction and development, until final commissioning as a functioning hospital, providing quality care.

Preparing hospitals for International Accreditation

Based on a wide-ranging Audit of hospital organisation and management, clinical care and support services, QHA provides a written Report indicating how a hospital rates in relation to International Benchmarks. Deficiencies and gaps are identified, and an estimate given regarding the time it will take to prepare for an accreditation survey by an International Agency of the hospital’s choice. If support or training is needed in relation to specific gaps and problems, QHA will assist.

Hospital information systems

Consultation and advice is available regarding the most cost-effective customized informatics solutions and management systems to meet the needs of client hospitals on an individual basis. All stages of installing new or up-graded systems are managed with particular attention to security, reliability, technical support and training.

Medical Tourism

The increasing trend for patients to travel abroad for cost-effective and safe medical care equal to, or better, than that available in their home country, has to be recognised and managed. A bad medical or surgical outcome may have an adverse effect, not only for the hospital concerned, but for the entire Medical Tourism industry.

Ideally, hospitals and clinics offering Medical Tourism services should be accredited by an internationally recognised Accrediting Agency. However, this is not always practical, and many hospitals/clinics provide high quality and safe patient care without formal accreditation.

QHA offers these hospitals/clinics a special Medical Tourism Audit [MTA], which specifically addresses outcomes and key safety issues that our experience has shown to be of prime importance. The Audits are supported by ongoing unscheduled random on-site 'snap-shot’ checks to ensure that the level of compliance observed during the initial MTA is consistent over time. A formal certified report will be issued after the first satisfactory MTA and after each satisfactory follow up.

Risk Management and Infection Control

A risk management Audit, combined with a training and safety program, is available as a specific Consultancy. The program reviews all areas of hospital risk and recommends remedial and preventative measures as necessary.

The training component incorporates problem-based learning to strengthen team working, improve communication and permanently enhance a hospital’s caring culture. When a hospital signs up to the Risk Management Consultancy, QHA provides a unique check list that identifies and categorises most classes of potential risk.

Quality Healthcare Training and Continuous Quality Improvement [CQI]

Hospitals wanting to introduce a program of Continuous Quality Improvement [CQI] usually need to employ expert specialist staff. However, appropriately trained and experienced personnel in this field are difficult to find and expensive to recruit.

A cost-effective alternative is to out-source the hospital CQI program to QHA. In this event, a small team of QHA experts will assess the status of the hospital in relation to the quality of healthcare, and a written report will advise Management regarding an appropriate CQI program to move the hospital forward to a higher level. If this is accepted, the QHA team will visit the hospital for training, at intervals to be agreed with Management.

As early in the training program as practicable, a group of hospital staff will be identified that is oriented towards Quality Healthcare. The group will be designated 'champions for Quality', and will replace QHA in the lead CQI role. This important advance will make the hospital mostly CQI self-sufficient, and reduce the function of QHA to that of an advisor only. From this point on, any support needed from QHA will be mainly electronic and off-site.

Review of Hospital Design in the Early Planning Stage

To be cost-effective any QHA review of a new construction should take place in the early stage of planning, before the locations of services are fixed and no longer amenable to change.

An early review by an experienced Medical Consultant will ensure that the efficiency and safety of each proposed service is not compromised by physical limitations or pressure, due to the future dynamics of the building.

Our Consultant has the skill to envisage the total project in its final form, and to determine whether the design concept will meet the quality care needs of patients, and allow the hospital staff to deliver this care in a safe, efficient and timely manner.

In every instance when QHA has reviewed construction plans in the early stages, it has been possible [without exception] to improve the final layout significantly – often with an associated cost saving.